Press and hold the IQOS NZ Pocket Charger side button for 4 seconds to switch off the device, then use the original IQOS AC adapter to connect the charging port on the bottom of the charger and the power supply. Wait approximately 2 hours for the LED of IQOS Pocket Charger to turn off and the charging is complete.
For a more detailed explanation of how the IQOS Pocket Charger charges, click on the video to watch: https://www.youtube.com/watch?v=aTsR6vG3m3w
If it still doesn’t charge, you can follow Zeland Vape to give you the most comprehensive answer.