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Why Is My SOLO Rechargable Dispo Vape No Charging?

Family, my SOLO Rechargable dispo vape is not working for some reason. Can anyone give me some advice please?
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VapePenZone

VapePenZone NZ is a New Zealand online store offering the latest e-cigarette trends and answers to all kinds of questions for vapers.

Solo rechargable disposable vapes may not charge due to a faulty battery, low battery, incompatible charger or damaged charging cable.

If the battery is damaged or faulty, please replace the device. If the battery is low, please connect it to a compatible Type-C charger and charge it for 60 minutes.

Note that it is not recommended to remove the battery by yourself, please contact a Vape Pens NZ professional.

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